End User License Agreement

This End User License Agreement ("Agreement") is a legal contract between you ("Licensee") and Daloy Systems, a DTI-registered business (No. HMPR705119017866) operated by Tyrone Sapulmo ("Licensor"). By clicking "I Agree," completing payment, or using the Daloy Pet POS application, you confirm that you have read, understood, and agreed to be bound by this Agreement.

1. Grant of License

Subject to your compliance with this Agreement and full payment of the applicable license fee, Daloy grants you a non-exclusive, non-transferable, non-sublicensable, single-business license to access and use the App for your own internal business operations.

This license is granted to one (1) business entity at one (1) physical location. Use across multiple branches or by multiple separate business entities requires separate licenses.

2. What "Lifetime License" Means

A "Lifetime License" means you may use the App for as long as Daloy Systems continues to operate and maintain the service — you will not be charged again for access to the core App.

"Lifetime" does not mean:

A guarantee that any specific feature will remain available forever
Unlimited access to features powered by third-party services with ongoing operating costs
Access to future product lines, modules, or major version releases that Daloy may offer separately

If Daloy Systems ceases operations permanently, the license terminates. We will provide at least 60 days' written notice via email before any planned shutdown, during which you may export your data.

3. AI Report Insights — Important Notice

The AI Report Insights feature ("AI Feature") is powered by a third-party artificial intelligence service (currently OpenAI). This feature incurs real ongoing operating costs paid by Daloy Systems on your behalf.

You acknowledge and agree that:

The AI Feature is included as part of your license at the time of purchase. However, because it depends on third-party services with variable costs, Daloy reserves the right to modify how this feature is delivered, restructure it, or offer it as a separately priced add-on for new customers in the future.
Founding Members (first 20 customers) who purchase before the AI Feature is restructured are grandfathered — you will retain access to the AI Feature at no additional charge for as long as Daloy Systems operates, even if later customers must pay for it separately.
If the AI Feature becomes unavailable due to circumstances outside Daloy's control (e.g., third-party provider outage, API changes, or service discontinuation), this does not constitute a breach of this Agreement.
Daloy will provide 30 days' advance written notice via email before any material restructuring of the AI Feature that affects existing paid customers.

4. Restrictions

You agree not to:

Copy, reproduce, modify, reverse-engineer, decompile, or disassemble the App
Rent, lease, sublicense, sell, resell, or transfer the license to another party
Use the App to provide services to third parties as a service bureau or software-as-a-service offering
Remove or alter any proprietary notices, labels, or marks on the App
Use the App in any way that violates applicable Philippine laws or regulations
Attempt to gain unauthorized access to the App's backend systems, database, or infrastructure
Use automated tools or scripts to scrape, extract, or systematically download data from the App
Upload, store, or transmit through the App any content that is unlawful, infringing, defamatory, malicious, or otherwise harmful to Daloy or third parties

5. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials (email and password) and for all activities that occur under your account, whether or not authorized by you.

You agree to:

Keep your login credentials secure and not share them with unauthorized parties
Notify Daloy immediately at theweekendcanvas@gmail.com if you suspect unauthorized access to your account
Ensure that any person using the App through your account complies with this Agreement

Daloy shall not be liable for any loss or damage resulting from unauthorized use of your account arising from your failure to protect your credentials.

6. Ownership

The App, including all content, code, features, and intellectual property, remains the exclusive property of Daloy Systems. This Agreement grants you a license to use the App, not ownership of the App or any part of it.

Your Data: All business data you input into the App belongs to you. Daloy does not claim ownership of your business data. You may export your data at any time using the App's export features.

7. Feature Updates and Modifications

Daloy may update, modify, add, or remove features of the App at any time to improve the service, comply with applicable laws, or adjust to changes in third-party services.

For material changes that remove or significantly alter a core feature that was part of your original purchase, Daloy will provide at least 30 days' advance written notice via the email address on your account. Non-material changes (bug fixes, UI improvements, minor feature adjustments) may be made without prior notice.

8. Suspension

Daloy reserves the right to temporarily suspend your access to the App without prior notice in cases including but not limited to:

Scheduled or emergency maintenance
Suspected security breach, unauthorized access, or abuse of the service
Legal compliance requirements or government order
Protection of Daloy's systems, other users, or third parties

Daloy will make reasonable efforts to restore access promptly and to notify you of any planned suspension in advance where possible. Temporary suspension does not constitute termination of this Agreement.

9. Force Majeure

Daloy shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to:

Internet outages or network infrastructure failures
Hosting provider or cloud platform failures (e.g., Supabase, Replit, AWS)
Third-party service disruptions (e.g., OpenAI, PayMongo)
Cyberattacks, DDoS attacks, or other malicious acts by third parties
Natural disasters, typhoons, earthquakes, or other acts of God
Government actions, regulatory orders, or changes in law
Power failures or telecommunications disruptions

In the event of a force majeure situation, Daloy will make reasonable efforts to restore service and keep users informed of the situation and expected resolution.

10. Termination

This license remains in effect unless terminated. Daloy may terminate this Agreement immediately, without refund, if you:

Breach any material term of this Agreement and fail to cure the breach within 7 days of written notice
Initiate a fraudulent chargeback or payment reversal without first contacting Daloy for resolution
Use the App for any illegal purpose under Philippine law
Engage in unauthorized access, hacking, or attempts to compromise the App's infrastructure

Upon termination, you must cease all use of the App. Your data will be retained for 90 days after termination before being permanently deleted, during which you may request a data export.

11. Warranty Disclaimer

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Daloy makes no warranty that:

The App will meet every specific requirement of your business
The App will be uninterrupted, error-free, or free of security vulnerabilities at all times
Reports, analytics, or AI-generated insights will be accurate, complete, reliable, or suitable for any particular business purpose
Any defects or errors in the App will be corrected within a specific timeframe

AI-generated insights are automated outputs for informational purposes only. They do not constitute professional financial, legal, inventory, or business advice. You are solely responsible for any decisions made based on AI-generated content.

12. Limitation of Liability

To the maximum extent permitted by Philippine law:

Daloy's total liability to you for any claim arising under this Agreement shall not exceed the total amount you paid for your license.
Daloy shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, loss of business data, or business interruption, even if advised of the possibility of such damages.

Nothing in this Agreement limits liability for fraud, willful misconduct, or any liability that cannot be limited under applicable Philippine law.

13. Privacy

Your use of the App is also governed by Daloy's Data Privacy Notice, which is incorporated into this Agreement by reference. The Data Privacy Notice describes how we collect, use, store, and protect your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

14. Refund Policy

Refund eligibility and conditions are governed by Section 12 of the Terms of Service, which is incorporated into this Agreement by reference. In summary, a 7-day refund window applies from the date of payment, subject to the conditions described therein.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of the Philippines.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the appropriate courts of the Philippines having jurisdiction over the matter.

16. Contact

For questions regarding this Agreement:

Business	Daloy Systems
Operator	Tyrone Sapulmo
Email	theweekendcanvas@gmail.com
Website	daloysystems.com

By using Daloy Pet POS, you agree to this End User License Agreement.